Information Collection and Use
In order to use this web site, you must complete the registration form. During registration you are required to give contact information (including email address). We use this information to contact you about the services on our site in which you have expressed interest. After registering with the site, we use your email address to provide you with a series of ‘Ongoing Communications and Product Updates’ (see ‘Communication from the Site’). These communications are used to give you a better understanding of the site, what it offers, and how it is best utilized. As always, you have the option not to receive these types of communications (see ‘Choice and Opt-out’ in ‘Information Sharing and Disclosure’).
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name and billing address) and financial information (such as credit card number, expiration date). We use this information for billing purposes. If we have trouble processing an order, we will use this information to contact you. We will also use this information to send you ‘Service-related Communications’ (see ‘Communication from the Site’). These include email confirmations of billing transactions, account upgrades, and account cancellations. Please see the ‘Contact Us’ below.
We store information that we collect through user input, cookies, log files, and user surveys to create a ‘profile’ of preferences. This profile information includes each of the following categories:
Registration Information:username, password, first name, last name, email address, phone
Order Information (only at organization level):credit card number, credit card, expiration, billing address
Preferences:profile information that categorizes how the software is utilized
Details of the user profile are used to contact the user (see ‘Communication from the Site’). Profile information may be updated at any time by clicking on the ‘settings’ link while the user is logged into their administrative account. Administrative accounts are setup for all organizations that are clients. If you are an end user, please contact your organization admin for support
If you are a member of Pellustro LLC research panel, we may from time- to-time provide you with the opportunity to participate in assessments on our site. If you participate, we will request certain personally identifiable information from you. Participation in these assessments is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and/or username), and demographic information (such as role, expertise, organization).We use this information gain knowledge about our users and their experience using the site.
Uses of Information
Pellustro is a web-based service for conducting assessments and evaluations. Any information shared with Pellustro LLC during the creation of an assessments is owned solely by the publisher of that assessment. By the nature of how our service works, assessments need to be shared via a URL on the Internet. Email addresses uploaded to the system for the purpose of sending assessment invitations and email communication are owned solely by the assessment publisher. We will never share any information uploaded to the system with any 3rd parties.Data collected through assessments is owned solely by the assessment publisher. By default, the data is only accessible by providing a username and password and logging into the site. Pellustro LLC may collect the Internet protocol address (the IP address) that is publicly available on your computer. The IP address is not collected for the purpose of tracking or monitoring your activity on the Internet. In non-United States jurisdictions an IP address may be classified as personal information or personal data under applicable laws; therefore, to the extent that Pellustro LLC collects IP addresses, Pellustro LLC will collect, use, maintain, secure and/or disclose IP addresses in accordance with applicable Laws.
Communications from the Site
Ongoing Communication and Product Updates
We will occasionally send you information on product enhancements, new services, and additional instruction on utilizing our services. These communications are designed to educate our users on the services offered. Out of respect for your privacy, we present the option not to receive these types of communications. Please see ‘Choice and Opt- out’ in ‘Information Sharing and Disclosure.’
If you have an administrative or publisher account, we will send you strictly service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Service-related emails are also sent confirming billing transactions, account upgrades, and account cancellations. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your account.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password as well account manager contact information. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.
If you are a member of a Pellustro LLC research panel, we may from time-to- time send you email invitations to assessments. We may also periodically send you emails regarding panel information and communicate with you in response to your inquiries, to provide information you request.
Information Sharing and Disclosure
Personally Identifiable Information Sharing with Partners
We do not share any personally identifiable information with any third parties except as indicated below.If a user specifically requests a service from one of our partnering companies, their personally identifying information will be shared. The partnering company may contact them directly regarding their inquiry. Any requests of partnering companies are initiated solely by the user and it will be clearly indicated that a partnering company offers the requested service.We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.
If you no longer wish to receive our product updates, you may opt-out of receiving them by following the instructions included in each product update email. If you are a member of a Pellustro LLC research panel, you may opt-out of membership in our research panels by following instructions included in each survey invitation.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see ‘Choice and Opt-out’ in ‘Information Sharing and Disclosure.’
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may update or cancel your account at any time by logging into the system and clicking on the ‘admin settings’ link. Options for updating your profile and account cancellations are available with administrative UI. If you are an end user with account through your organization, you should contact your organization administrator for any changes to the account usage.
The security of your personal information is important to us. When you enter sensitive information such as credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL).We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Changes in this Privacy Statement
Pellustro LLC is committed to working with individuals to obtain a fair resolution to any complaints or disputes about privacy and personal information. Pellustro LLC’s commitment to privacy is demonstrated and documented by our internal Privacy Compliance Officer and by our adherence to the applicable laws and codes.
- Ed Hawthorne
- Privacy Compliance Officer
- Pellustro LLC
- Element22, 300 Park Avenue, New York NY
- email: firstname.lastname@example.org